RBLWS is committed to protecting your privacy. This notice explains what data we collect when you visit this site, how we use it, who can access it and what rights you have under UK data protection law.
Who is responsible for your data
RBLWS is the data controller for information collected on this site. We decide how your data is used and how long we keep it. If you have questions about how we handle your information, you can contact us at [email protected].
What information reaches us
When you visit this site, we collect information in two ways. First, information you give us directly — for example, if you contact us by email, we receive your message, your email address and anything else you choose to share. Second, information we gather automatically through website analytics and cookies, such as which pages you visit, how long you stay and what device you use.
Who else sees your data
We do not sell your information to third parties. We use analytics services to understand how visitors use this site; these services process data according to their own privacy policies, which we do not control. If you contact us, your message stays within our organisation unless you ask us to share it — for example, if you request information about an external support service.
Your UK GDPR rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to ask us what data we hold about you, to request a copy of it, to correct information that is wrong, to ask us to delete it, or to restrict how we use it. You can also ask us to transfer your data to another organisation. To exercise any of these rights, write to [email protected]. The Information Commissioner's Office (ICO) is the UK's independent authority for data protection; you can contact them at ico.org.uk if you believe your rights have been breached.
How long we keep your data
Email messages from you are kept for as long as needed to answer your question or resolve your request, then deleted. Analytics data is stored for up to 26 months. If you ask us to delete your information, we will do so within 30 days unless a legal obligation requires us to keep it longer.
Children and young people
This site is not aimed at people under 18. If you are under 18, please do not contact us or submit any information to this site. If we become aware that we have collected data from someone under 18, we will delete it promptly.
This policy may change. We will update this page if our practices change, and the date at the top of the policy will show when it was last revised. If the change is significant, we will notify you by email if you have provided one to us.