Privacy policy
This privacy notice explains how RBLWS handles your personal information when you visit this site. We are the data controller for any information you provide or that we collect during your visit.
What information reaches us
Most visitors read our guides without submitting anything. When you do interact — sending a message through our contact form, for example — we receive the information you choose to share: your email address, name if you provide it, and the content of your enquiry. We also collect technical data automatically: your IP address, browser type, pages viewed and the time of your visit. This helps us understand how the site is used and identify technical problems.
How we use your data
We process the information you send us to reply to your question or suggestion. Technical data helps us maintain the site, analyse traffic patterns and improve navigation. Our lawful basis is legitimate interest for site operation and analytics, and contractual necessity when responding to a request you initiated. We do not use your information for marketing, and we do not build profiles or make automated decisions about you.
Who else sees it
We use third-party services to host the site and analyse traffic. Those processors may be located outside the UK, in which case transfers rely on adequacy decisions or standard contractual clauses under UK GDPR. We share data only when legally required or with your explicit consent. We do not sell information to anyone, and we do not pass your details to other organisations for their own purposes.
Embedded content and cookies
Some pages may load content from external platforms such as video hosts or analytics providers. Those services operate under their own privacy policies and may set their own cookies. We do not control what they collect once their scripts run in your browser.
Your rights under UK GDPR
You have the right to access the personal data we hold about you, to request correction of inaccurate information, and to ask for deletion in certain circumstances. You can also object to processing based on legitimate interest, request restriction of processing, and ask for data portability where applicable. To exercise any of these rights, contact us at [email protected]. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
How long we keep your data
Email enquiries and our replies are kept for two years, after which they are deleted unless ongoing correspondence makes retention necessary. Server logs and analytics data are anonymised after six months. We review stored information annually and delete anything no longer needed for the purposes it was collected.
Children and young people
This site is intended for adults. We do not knowingly collect information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal data, contact us and we will delete it promptly.
Changes to this notice
We may update this privacy policy to reflect changes in our practices or for legal reasons. The current version is always published at this address. Continued use of the site after an update constitutes acceptance of the revised terms.
This is an information site. We do not sell any goods or services. If you have questions about how we handle your data, write to [email protected].