Contact us

You can reach the RBLWS team at [email protected]. We read every message and aim to reply within 48 hours.

What you can write to us about

We welcome questions on how gambling sites handle withdrawals and player protections. If you have spotted an error on any page, let us know and we will correct it. Topic ideas are also useful — tell us what would help you understand instant payouts and responsible play better.

What happens after you write

One of our team will read your message and send a reply to the address you write from. Most enquiries are answered the same day. Complex questions may take longer, but you will hear back within two working days.

What we cannot help with

This is an information portal, not a gambling site. We do not operate player accounts, process withdrawals or handle disputes between you and any site you play on. For those matters, contact the site directly or seek advice from an independent organisation.

We do not offer personal financial, legal or medical advice. If you need support with gambling, the organisations on our responsible gambling page can help.

This is an information site. We do not sell goods or services. Gambling is for people aged 18 and over.